Senior Project Manager

This role supports a major Sales & Service transformation program, focused on establishing omnichannel and telephony as a core operational capability.Current telephony platforms across ANZ and Asia are fragmented and no longer fit for purpose, creating risk and limiting future capability.
The program is moving to a single, unified telephony solution across all markets.
Initial options and high-level requirements have been identified; this role will now lead detailed delivery planning, vendor assessment, contract negotiations and implementation planning.

You’ll work closely with program leadership and a wide range of stakeholders across Sales, Service, Technology, Finance, Facilities, Procurement, Enterprise Architecture and external vendors.
What you’ll bring We’re looking for a Project Manager with strong telephony and omnichannel experience who can lead a complex, multi-market implementation.
Essential experience

• End-to-end delivery of telephony and/or omnichannel platforms
• Strong knowledge of legacy on-prem PABX and modern cloud telephony solutions
• Proven experience migrating telephony platforms
• Experience with IVR, call routing and contact centre technologies
• Vendor evaluation, RFPs and contract negotiation experience
• Exposure to platforms such as Genesys, AWS Connect or NiCE
• Salesforce Service Cloud experience highly desirable

Nice to have

• Multi-country implementations and regulatory awareness
• Omnichannel integrations with Salesforce
• Analytics, sentiment analysis or workforce management tools
• Willingness to travel within Asia (if required)

The challenge This is a transformation, not a like-for-like replacement. You’ll be expected to challenge assumptions, simplify where possible, and recommend modern, scalable solutions that support future AI and digital capability.

Sound like you? Send through a copy of your CV to Kyla@iterate.com.au