We are working with a successful Australian brand who are looking for a Senior Insights Analyst who doesn’t just analyse data, but shapes how it’s used to drive business performance, customer outcomes and strategic direction.
This role is for someone who can bridge the gap between complex datasets and real business decisions. You’ll be a key contributor to the design, implementation and delivery of strategic data programs – leveraging insights and advanced analytics to improve service performance, unlock commercial value and enhance customer experience.
You’ll take ownership of translating data into compelling narratives that influence strategy, shape direction, and drive impact at a senior level.
Responsibilities will include:
- Turning complex data into clear, compelling narratives that influence senior stakeholders
- Leading the delivery of strategic analytics initiatives end-to-end
- Translating business problems into structured analytical approaches and actionable insights
- Driving improvements across service performance, customer experience, and commercial outcomes
- Uplifting data literacy and storytelling capability across the business
- Informally lead a small team of analysts (2-3)
Skills we are looking for:
- Experience in a similar role within a large organisation, ideally retail or banking
- Exceptional data storytelling skills – you know how to land a message, not just present data
- Strong technical capability specifically around SQL
- Excellent communication and stakeholder management skills with an ability to challenge thinking and drive action
- Strong analytical skills with experience delivering advanced analytics or data-led transformation initiatives
This role is remote-first, with a preference for Melbourne as we would like someone who is happy to come to the office on occasion.