Are you a strategic, hands-on Product Owner with experience leading CRM platforms from vision to adoption? Join a national B2B business undergoing a major digital transformation and play a pivotal role in replacing and evolving their core CRM solution used across Sales, Marketing, and Customer Service teams.
About the Company
This long-established Australian organisation operates at scale, with a large physical footprint across the country and a strong reputation in their industry. Their business is grounded in trusted relationships and supported by a friendly, collaborative culture with a bias for action. The tech team is small, cross-functional, and valued across the organisation for delivering meaningful digital change — including a recent overhaul of key legacy platforms.
About the Role
As Product Owner, you’ll lead the end-to-end delivery and ongoing success of the new CRM. You’ll define the vision and roadmap, work closely with stakeholders and third-party vendors, and ensure the system is adopted and embedded across the business. This CRM will play a central role in how the organisation manages customer interactions, drives sales performance, and enables smarter marketing engagement — and you’ll be at the centre of ensuring it delivers value from day one.
This is a cross-functional role with plenty of autonomy and visibility. You’ll report into the COO, work alongside operations, technology, and commercial teams, and help shape both the rollout and the long-term evolution of a platform that touches every part of the business.
Key Responsibilities
What We’re Looking For
Ready to make your mark on a critical platform and help shape how this business connects with its customers? Apply now or send me a note sam@iterate.com.au to find out more.