About the company
This organisation operates one of the largest digital customer platforms in Australia, supporting millions of customers across a wide range of products and services.
They’re investing heavily in improving how customers discover, understand and adopt products through better digital experiences. Content plays a central role in that strategy, with a dedicated team responsible for shaping customer journeys across web and direct communications.
You’ll be joining a collaborative digital environment where content, product and marketing work closely together to deliver meaningful customer outcomes.
About the role
This role sits within a central content team and focuses on creating content that moves customers through key digital journeys and supports acquisition and product adoption.
You’ll work across web, email and digital channels, crafting content that is clear, useful and designed to drive customer action. The role balances content craft with a strong understanding of how content influences behaviour across the funnel.
It’s a hands-on role, ideal for someone who enjoys working directly in content systems, shaping messaging and continuously improving how digital content performs.
Responsibilities
About you
If this sounds like something you’d like to explore please apply or reach out to sam@iterate.com.au for a confidential conversation.